Archive for the ‘New Marketing Ideas’ Category

Simple Way to Add Content Sharing Into Your Emails

Wednesday, July 21st, 2010

Many of you might not have tried content sharing in your emails yet. Sure you added a Follow Us, Friend Us, Fan Us, Sweat Us (I made that last one up) link in your header or footer but is that really making an impact and driving lift to your campaigns. You might be surprised at the results and some simple tests and implementations will allow you to show results to those you need to prove the integration of the channel to with data.

Many people are promoting social sharing today in their systems, but before you go down the path for a feature you should give it a try. With developing some ideas on how to place it, where to place it, and what your goals are of using it you can get started fairly quick. Don’t over think it. It is a test. But do have some clear goals or hypothesis in mind to be watching. It is really easy to test and learn how it works for you.

I would suggest starting at the KEY point in the email. Is is a sale, deal, new article, study, event, webinar… what is it. Start by testing the main focus of the email. Give it some time to see how it works. If you are using social sharing through other means like placing links into these ecosystems manually, make sure that you are using different links in order to track them as separate efforts.

Here are the simple codes to use:

Facebook Share Button Code

Here is the Facebook share code, which can also be found at http://www.facebook.com/share_partners.php/.

<script type="text/javascript">
     function fbs_click() {
	u=location.href;
	t=document.title;
	window.open('http://www.facebook.com/sharer.php?u='+encodeURIComponent(u)+'&t='+encodeURIComponent(t),'sharer','toolbar=0,status=0,width=626,height=436');
	return false;
     }
</script>
<a href="http://www.facebook.com/share.php?u=LINK_GOES_HERE" onclick="return fbs_click()" target="_blank">
    <img src="ADD_IMAGE_URL_HERE" alt="Share on Facebook" />
</a>

Twitter Share Button Code

Here is the Twitter share code:

<a href="http://twitter.com/home?status=Currently reading: LINK_GOES_HERE" title="Click to share this post on Twitter">
    <img src="ADD_IMAGE_URL_HERE" alt="Share on Twitter" />
</a>

LinkedIn Share Button Code

Here is the LinkedIn share code, which can also be found at http://developer.linkedin.com/docs/DOC-1075.

<a href="http://www.linkedin.com/shareArticle?mini=true&url={articleUrl}&title={articleTitle}&summary={articleSummary}&source={articleSource}" target="_blank">
    <img src="ADD_IMAGE_URL_HERE" />
</a>

Now your challenge is to test some of your content specific (deals, articles, events) in each newsletter or email campaigns. Don’t try to overshare and give everything in the email the ability – but selective choose 1-3 areas depending on the campaign and test them. These can be used in your emails as well as used on landing pages associated with the campaigns as well.

Start simple, refine and expand.

One other thing I would suggest is to use a URL shortening service like Bit.ly or Ar.gy to track how they are used and spread across the web. Use a different one for each of the above links and medias (LI/FB/TW).

Now go get em.

What’s to like about “Like”

Tuesday, July 13th, 2010

“Friend”, “Fan”, “Follower”, “Like”

What impact do these new notions have on your customer and subscriber base? Are these forms of ratings, measurement, a path to engagement? Or a just a new way to passive engagement?

Over the past 12 months we have been witness to the sweeping changes that social media has brought to email marketing. Eight months ago I could count on my hands how many companies were adding social media links to their email programs… today I would need to get an abacus to keep count. But just as companies are getting up to speed with the add-on of Twitter, Facebook, and LinkedIn to their email headers and/or footers, early pioneers are now moving toward content level sharing WITHIN their emails. I will wager this trend will surge before the end of the year as marketers see that the propensity to “share” specific articles, promotions and news begins to jump the shark.

But what does it mean?

We are all gaga (and I don’t mean Lady Gaga here) right now over the way that consumers, customers, and subscribers are openly jumping in to help promote companies’ marketing efforts. Within email we can see this engagement jumping to the off-the-chart levels that we saw in the early days of “Send to a Friend”. These two “features” are actually grounded around the same concept, only the medium has changed. But what makes this medium different?

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Examples of Social Media in Email Marketing

Wednesday, May 26th, 2010

In looking through some recent work our team has been busting out I wanted to share a few examples of how we have been using social media in email marketing. Now I know I have busted the chops of others lately, and I am sure that we have things to test and learn still as well, but here are three examples that I find to be well executed from our team.

Why not use it in a Welcome campaign? What an ideal point to introduce it. If social media is a prime part of your overall digital marketing you need to make sure it is out in front of them. And adding not forcing social media introductions in a welcome campaign work well. These touch points are going to be one of your highest performing campaigns EVER so choose your focus wisely. If you have other goals do not make social front and center, but do introduce it in.If you have read this blog for any time at all, seen me speak, or worked with me on your campaigns you know how important I find welcome emails to be in a program.

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It’s OK! Email Marketing Automation for Publishers

Monday, May 24th, 2010

What Lohan got arrested? Hilton in another bikini? Bret Micheals hospitalized? All this and more is content that many need faster than they can get it. And that is where clients of ours like OK! Magazine comes into to make sure that content is in your inbox to keep you in the know.

We have had the pleasure of working with OK! Magazine  and a host of other magazine publishers and I wanted to share with you how some of them our email marketing automation engines to gather content, produce a newsletter and get it out to their subscriber bases in record time.

Knowing from years of writing, producing and executing on email marketing newsletters and campaigns, we developed a platform extension a few years back that helped us to focus on the content production. After all the creation of the content is often the thing that holds back a newsletter or campaign from getting out the door on time. When you can place your energy on your job in publishing of updating the content so that you are the first to publish and not worry about the curation of the content in order to produce the email you can have more time to do your job.

We went to the drawing board a few years back with first RSS and then a Wordpress plugin that allowed content producers and publishers to continue to spend their time writing and curating on their sites, blogs and web properties while our engines grabbed the content, arranged it, moved it into custom email layouts and distributed it automatically to their subscriber lists. Sounds easy right and a no brainer. But it took a little work to get it right.

Content always has formatting issues and images sometimes blow up in emails, so taking the time to make sure that these engines could grab and format HTML and text versions (and now even mobile versions) took a little testing and fine tuning. We put all the work on our shoulders so that clients that work with us need not to worry about it. These two engines can effortlessly grab content from custom feeds, regular RSS feeds, or even from posts and assets tagged in the Wordpress engine to build beautiful and timely communications.

We have our team working on some new engines that you might see in the coming months that will add even more integration with other platforms, CRM systems, social media platforms, ecommerce engines and more. So keep your eyes out if you are looking out for ways to make your job easier and the email you send out work for you and your subscribers instead of you or your team working to produce them.

Testing Content in the Header and Pre-Header

Tuesday, May 11th, 2010

The pre-header is something that I feel is very important. Some others I have talked with recently (you will remain unnamed) have said they don’t feel it is as important as it can shove content below the scroll in the inbox and more importantly on mobile devices. I can agree with them when it is treated as an add-on or afterthought, but the pre-header today, IMHO, is more important than ever in giving people not only the gist of an email communication, but empowering them with quick actionable links to use for a better experience.

We have seen it used for a long time for whitelisting, viewing as a web page, and even unsubscribing; but the future of the pre-header is much greater in your email marketing campaigns than the old school elements. When used properly pre-headers truly allow you to give an overview of the content contained in the email for quick scanning, links to offers, links to mobile versions, couponing, and also access to alternate versions of an email. The last being what I wanted to share with you in the second example.

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Using Content to Inform Your Designs

Tuesday, April 27th, 2010

In going through some past portfolio work from the eROI team and clients I work with this weekend I came across a good example that made me think about how we approach layouts and content. Often we see people using a few tried and true layouts that might work for the simple means of getting content to fit in a form, but when you start to look at the content, the goals, and how we read you might find some more creative ways to use layouts to your advantage.

There is a movement due to the growth of the mobile device market to use more single column image driven layouts. While this a good strategy to simply think about how to best render on the device, does it fit the real understanding of what marketers really know about the devices? In a recent survey we are just completing, we learned that many of the marketers feel that mobile design and rendering is important, while the majority of them still do not know what percentage of their readers are actually checking content on mobile devices. We will all get there, but it will take time. So instead of designing for the what if, think about designing around the content and messaging you have to work with. Let the content drive the layout and design. If you are coding these using best practices then your versions (html, text, mobile, etc) will fall into place.

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What Do I Want In My Inbox

Monday, April 26th, 2010

Sitting here tonight I was pondering about what to write about and share with you. I took a spin through my collections of emails I save, I flipped through my Evernote account to see what else might have slipped my gaze, but in the end I realized that I was searching for one thing… the perfect email for me.

It got me to thinking about “what was right for me” and started me thinking about what if the only things that came into my inbox were things that I wanted… just right then. Now what does this mean? It is hard right as no one no matter how AWESOME they are in data mining, behavioral marketing, content targeting or even trigger based emails could ever hit it perfectly. I mean delivering exactly what I want right at the moment.

So it started me thinking that no matter how much we try we might never see a day where every email we get has the right time of day, day of week, offer, color scheme, buttons, subject line or even the images that I wanted in the moment. But that does not mean email is dead or does not work. Email is about marketing. And marketing is about learning about your audience enough that you can get close to not only delivering an offer that is compelling, but changing the way that we look or think about something.

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From the iPad, AKA The Future

Wednesday, April 21st, 2010

All hail the mobile future, as it is here now.

I love living in the future. Who would have ever thought that things we saw on TV as kids would be here today and in our lives. I know it makes me feel and sound old, but this new device is truly inspiring. Now I have heard some complaints about it, but the funniest one to me so far (that I have heard on multiple occasions) is how heavy it is! Guys, it weighs a pound and a half… is that too heavy for a TV/ book/ magazine/ library/ jukebox/ photo gallery/ email inbox/ web browser/ gaming machine? If it is too heavy – or heavier than you expected – get a 2 pound weight and do some reps or curl that 20 oz coffee mug a few more times a day.

And while I am at it… this post was sent from the future.

I thought it might be interesting (since this post is about reading on the iPad) that I should write (with one fast finger) from mine. Now being that the keyboard is different (do not read “bad” here), it has taken a little longer to make as many typos and grammatically incorrect sentences as I typically do, but give me time and I will be knocking out crap faster than ever and from odder locations.

These thoughts are based on about two weeks on it, and it has been one heck of a two-week stretch, that I only have a few finds thus far. And to preset expectations for this post, I would like to say that more will be found with time and testing.

So, will this be a game changer? Well, if you are talking about video games then yes, just got done running a few laps of Asphalt 5, but this is going to be a device that slowly shifts in how we use it. Regarding email I am not overly convinced it is going to be a positive or a negative yet. It has a little of both.

1. Fewer than 1 million sold so far (maybe more by the time you read this). Now I am sure it will grow, but as an early adopter myself I do not find myself reaching for it more than I do my iPad Foldable XXL(i.e. Laptop) or iPad Nano (i.e. iPhone). Amazingly those two devices are still my primary ways to engage, interact, and work. I expect as more understanding, openness to outside business software, and use grows we will see it make a larger impact. But how? I am not sure yet. 700K were sold out of the gates which is impressive but still not accounting for much of a metric surge in analytics with sites and email clients.

I think that once we see 3G roll out in the coming weeks we might see even more people that were holding out move to acquire a device. I have wifi wherever I go so it really makes 3G a non-factor. I assume that the story will be the same for many that do not venture to places without connections. PS it is ok NOT to have an internet connection or device from time to time; you will not die. Trust me, I have experimented with being disconnected, and I survived. It was a lot like that TV show Lost but with less black smoke monsters and more mai tais.

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Leveraging the Mobile Web: Tips and Tricks

Tuesday, April 20th, 2010

Prior to 2009, mobile sites weren’t a marketing necessity, unless you were trying to reach the youth market or early tech adopters. Obviously that’s changed…

According to Comscore.com’s recent reports on mobile device usage, the U.S market grew from 9.2 million users in 2008 to 23.8 million in 2009. And it’s not just the 18 – 35-year-old demographic using mobile.

Gartner predicts that by 2013 mobile phones will overtake PCs as the most common Web access device worldwide, exceeding 1.82 billion units. They also predict mobile phone penetration will reach 90% of the world and 6.5 billion mobile connections by 2014.

While almost all sites can be viewed on a mobile device (aside from sites created entirely in Flash), the experience can be unintuitive at best and frustrating at worst, as most “mobile” sites as they exist today weren’t built with the mobile user in mind. Case in point: the typical site width is 960 pixels. The iPhone is only 320. Only two-thirds of the information can be seen from a mobile device. (while the iPad has changed this – still only over 700K sold – and growing)

So where do you start? Here are some important questions agencies and brands should be asking:

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I’m Feeling Lucky

Tuesday, March 30th, 2010

I am sharing this story as a way to encourage all of you to step back and find new approaches to common challenges; to go after success by breaking down conventional barriers. This particular story centers around the very common RFP process, and how we here at eROI took a nonconventional approach to a response. Now this could be for any type of RFP as the overall process is something that has simply been used over and over again and it is time for a change. Change is not going to come from companies (except in this case) but it is going to be driven by you.

How many times have you either submitted a RFP or received a RFP to answer? We all know the drill right?

luckyClient Side:

Gather the troops, accumulate the collective needs, frame the problem, identify the questions you need answered in order to make an informed decision, narrow the list, begin the courting process.

Agency Side:

Receive the RFP (if it was sent to you somehow these people feel you are qualified either from work, past relationships, or the word of others), review it, decide if your company is suited to respond, spend 40-100 hours answering questions, prepare work samples, foolishly create new work or ideas to give away, pray you make it to the selection round, cry when you do not make the cut OR begin the courtship ritual.

These are such antiquated rules, and both sides complain equally about the process, so why have we all continued to be bound by it? Simply because it’s mandated by prior experience or by archaic corporate guidelines? Are those really good enough reasons to keep this painful process in place? In my option, absolutely not. It’s time for a change; time to take this process in a new direction.

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Threadsy – An Interesting New Inbox

Wednesday, March 24th, 2010

Not very often do we see a new email client that demands some of our time. We all know from our studies and research that the fringe email clients rarely warrant the time to explore and test as they don’t have enough of a user base to justify the time. But there is one that I have been exploring not only for the features and user interface, or the integration of multiple email accounts – but for the following:

1. Web Standards supported

2. HTML based in browser client

3. Ability to bring all of your emails into one inbox

4. Icons (favicons) identifying the sender back to their site

5. Social media integration

If these five aren’t enough for you to be curious then maybe I have lost it.

Threadsy is the name and making email easier for people is what it is all about. Not just from the sides of logging into one place to manage multiple accounts, but the integration of other tools like Twitter makes is a great exploration into what inboxes of the future might be.

inbox - threadsyTake a gander at the inbox. Clean, simple and organized. I love how it brings all the multiple accounts into one view – note I am only testing with 2 at present – as well as adds top level navigation to allow you to move between ISP views if you need to work account by account. I love how they pull in the favicons adding more trust for me. A simple way to add some trust in the inbox when for years we have been trying to used Certified or Good mail systems to do this. Now don’t get me wrong here as there are many other benefits (like images and getting to the inbox for starters) but this simple approach for me adds trust. It’s in beta and not perfect yet (note some missing favicons) but I like it.

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VIV Blows It Out With Animated Gifs

Thursday, March 18th, 2010

We have all been jawing about the use of animated gifs in emails over the past 8 months and I love that we are starting to see them being used more and more when they make sense. Now not only to they really make an email work well, drive deeper engagement, and even make us all pay more attention to them when they start dancing in our inbox but they are something that we can all use.

Spring style_ Mix & match to look fabulous; making bold prints work – plus the latest runway videos-1VIV Magazine has been doing some new campaigns with their newsletter taking them over the top in a good way. My senses also tell me from the length of the subject lines, the layouts and the great attention to detail that I would wager that one of our “favourite” email marketers from across the pond (hello Dela) is behind this crafty work. I could be wrong the based on the email I have seen his fingerprints are all over this. I hope I am right.

I wanted to call out a few things that really make this work and you should note. Armed with some of these tricks/ideas you might be able to make some strides in testing these techniques in your own programs.

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Black and White OR White and Black

Wednesday, March 10th, 2010

The other week Anna Yeaman at StyleCampaign put forth an idea and backed it up with a test on the concept of the uses of black and white as a background in an email and how it performs. Her test has been on my mind making me take a closer look at not only our work but of other campaigns I see since. In paying closer attention to how some people have used these colors to make their email campaigns not only look better, but become more usable.

Now the colors black and white are stylish colors. They are both elegant colors that can really make a campaign stand out. She shared the results how used alone they made a big difference in test but also took it a little farther showing how they can work together. Now I like her use of the black frame on the white background, but taking a simple look at them again I really wanted to see how some other programs were using them and how they made me feel.

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Hitting Pause

Monday, March 8th, 2010

We often talk about email preference centers, email frequency and optimizing the amount of emails we send in our weekly thoughts and conversations about email marketing. But all of these are really marketer side actions and don’t really focus on the email subscriber as directly as we think they do. So what about a “pause” button that would allow subscribers in either your emails or your preference centers to activate a PAUSE on your email campaigns. Now I am not talking about an unsubscribe or opt out feature, or even a change in frequency (please only email me once a month, week, etc) but actually creating a way for subscribers to pause a relationship.

pauseNow this is not very marketer centric, but in the end it should not be. It should be about the subscriber giving them the instant ability to pause a relationship for 1 week, 1 month, 3 months, etc. Microsoft flirted with this ability back in 2008 with a pause plugin for Outlook that never really went anywhere. It did not actually pause emails, but simply placed a delivery delay on them. Now that is not truly the direction I think benefits anyone. Why? Well the consumer is still going to get emails that might have expired items, codes, deals, or information that is now out of date. That only creates frustration and a bad user experience. What I would like to see the industry explore is really investigating how to pause a relationship placing all communications that the individual has opted into on a time based pause.

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Spring Cleaning Your Online Tools

Thursday, February 25th, 2010

I was taking a look at all the tools and sites I use the other day and thought that it might be beneficial to share some of them with other marketers. I am often amazed when I sit in a meeting with a client to learn that these tools we use on a daily basis are often unheard of by some. And many of the times they see them in action they are fast to jot them down and ask for a list for later.

So here is goes… here are the tools that I use all week long that you might find are beneficial to not only your email marketing but your digital marketing as a whole.

Images and Design Tools:
Skitch – As a mac user I am always looking for tools that make the capture of images I need for presentation decks, blog posts and sharing. Skitch is one of my favorite tools out there. I can quickly grab the capture I need, annotate it if need be, resize it and drag it to my desktop. The other benefit it that it carries a history file with it so that you don’t need to keep those shots anywhere else and you can go back again and again.

Hotgloo – what used to be a comp tool is not in a paid model. Do I fault them, nope, as everyone should make a buck. This is a great quick sketch tool that I use to wireframe ideas with clients on the fly and illustrate functions. Often this tool helps me pass back the visual outcome of a meeting when the team is not with me. The new release even adds ecom and iphone design systems.

OmniGraffle – This is serious business but not a tool that is too overly complicated for most to use. The real value with OmniGraffle is that there are a handful of designers that develop great tempting tools for it. iPhone, iPod, App, emails etc all have great tools for creating wireframes and flushing out user experience.

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