Using Google Docs as an Opt in System

Feb 09 2009

We at eROI are excited to have another new restaurant opening in our neighborhood. After walking through the new space the other day I wondered if they had a website up yet. Of course being in email marketing and working with so many restaurants I wanted to sign up for a newsletter to keep in the know of our new neighbor. 

Well they did have a landing page up for the location but that was it. Okay no big deal as they are not opening for a few weeks and there was a newsletter sign up. So I took the next step to opt in. WARNING: this might be a new shocker to some of you as it was to me. So l clicked the link and found that whomever had put up the site was using a Google Docs form to capture the leads. Well to tell you the truth at first I thought this was an interesting way to go about it, but then I was floored at the way that it actually went down.

Not only was it in a frame, but it then linked to everything about Google’s privacy policy and not their own. Really odd and rather alarming from a data integrity/closed loop opt in standpoint. Not only that but I have no confidence that this data is date stamped, web page stamped, or even close to a double opt in. Now what kind of way is that to do good business.

You can bet that I will be back over there soon to bring it to their attention and even donate our emailROI email marketing platform for a hot plate of dim sum. Can’t have this in our hood, not with me on watch. 

 


Published in E-Mail Marketing, Lead Capture

1 Star2 Stars3 Stars4 Stars5 Stars (1 votes, average: 5.00 out of 5)
Loading ... Loading ...
  • Comments (1)
  • Subscribe

One Response

  1. 1
    Will says:

    Hey, great post. I use google docs for some basic forms capture. The entry is transferred to a corresponding spreadsheet and is date/time stamped upon entry. Although, not website stamped.

    The main privacy issue is this – does the restaurant understand how to manage permission in google docs. They could very easily select the “share” option and have the entire list available to a public search. Not good.

    I typically use the forms for invitations or common question responses where the information being submitted is not personal or subject to any pilfering.

    Take care.