The Brits Don’t Like Social Media in Email?
Nov 20 2008
It was interesting to read this from the UK. Really you don’t like video in email? It does not make you click? I would totally be up for testing that one. Instead of asking maybe we should run a test against UK subscribers. I know that video (I use video loosely as in fake video player jumping to the landing page) works a lot in email tactics and people “loves thems somes” videos!
Anyone up for the challenge? Tink from Dot Mailer? Dela from Alchemy Worx? Want to see if we can disprove this?
The Study:
Social email marketing loses favor with 22% of consumers
Consumers are less likely to respond to social email marketing linked to video, microsites and social networking sites, a new survey shows.
According to the 2008 Email Attitudes Survey from e-Dialogue, 22 per cent of consumers said they are unlikely to respond to social marketing, while just 12 per cent said they would click on messages on sites such as YouTube and Facebook.
Around one in five 18 to 24-year-olds said they would respond favourably to email campaigns that use highly-targeted multimedia and social media content, compared to just nine per cent of 45 to 54-year-olds.
The survey also found that more than a third of consumers would be more likely to respond to an offer that is sent via email if it includes genuine customer reviews.
Simone Barratt, managing director of e-Dialogue UK, said: “The results of the Attitudes Survey clearly support our view that you cannot take a blanket approach to the integration of traditional and emerging media.
“The old principles of targeting and personalisation still hold true and despite the industry hype, at the end of 2008, this type of content is simply not appropriate for everyone.”
- Posted by Dylan Boyd
- @dtboyd
- at 12:02 PM
Published in Behavioral Marketing, Case Study, E-Mail Marketing, Email News, Studies & Research








November 20th, 2008 at 1:58 pm
I would love to see you put two of your email clients up to the test, help them create some amazingly clever email campaigns, one with a video, one without. And see the results. Then stick it right in the nose of these e-Dialogue guys.
November 22nd, 2008 at 2:37 pm
This looks like a PR stunt to me. It makes a good press release but where is the white paper, the methodology, the questions?
On the other hand, I would be happy to independently adjudicate any UK test.
November 24th, 2008 at 3:22 am
Let me see what I can do – the tricky part is getting the client to agree to share the results with te whole world.
I will keep you posted
November 25th, 2008 at 4:56 am
Hi there,
Just wanted to clarify that our Email Attitudes Survey was carried out by YouGov, one of the most established research companies in the UK. If you’d like to find out more about the methodology they use, you can read about it here: http://www.yougov.co.uk/corporate/aboutMethodology.asp. You might also find it interesting to read the full press release here:http://www.e-dialog.com/np_sm_2008.html